Your concierge is here.
Every client is assigned a personal account manager who is responsible for that establishment's performance, and acts as their direct point of contact.
Account managers are responsible for launching locations, training managers and employees alike, and teaching them how to cater to and communicate with customers.
Account managers analyze location statistic reports with managers to formulate marketing strategies to implement to attract a larger customer base.
The designated support an account manager provides goes a long way, and makes a substantial difference versus calling a hotline where you'll talk to a different individual each time.